
The Challenge
Each team was challenged to redesign CAT’s internal work order tracking system to make it more efficient and user-friendly. This alone came with its own litany of difficulties for us. For one, the system that they currently had in place already seemed to be visually clean, efficient, and easy to use, at least from our perspective. We would have to get particularly creative if we wanted to improve what was in place. Secondly, we were unable to actually have access to the website, having to rely solely on a demonstration video that they sent to us. This demonstration only showed the major actions that users would be taking, so we were unsure what certain elements would do. These two things caused us some difficulty, but we were able to come out of it with an idea.